Tenant Rights
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14 Aug 20256 min
Complaints that Work: Using the Statutory Complaint Handling Code
Since April 2024 the Code is legally binding. Learn the two-stage process, time limits and when to escalate for effective complaint resolution.
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Know your rights as a social housing tenant, including complaints procedures, safety standards, and legal protections.
Since April 2024 the Code is legally binding. Learn the two-stage process, time limits and when to escalate for effective complaint resolution.