Comprehensive Tenant Support
Professional Support Services for Successful Tenancies
Our expert support team ensures positive outcomes for all residents through personalized care, 24/7 availability, and comprehensive wellbeing programs that create stable, long-term tenancies.
Support placements available with 2-week notice
Why Choose Our Service
Industry-leading expertise with proven results
24/7 Support
Personalized Care
Community Building
Outcome Focused
Service Details
Everything included in your service package
24/7 Crisis Response & Emergency Support
Immediate response team available around the clock for any emergencies or crisis situations affecting residents.
- Qualified support workers on-call 24 hours
- Emergency response protocols and procedures
- Crisis intervention and de-escalation services
- Coordination with emergency services when needed
- Family and professional network communication
Individual Support Planning & Reviews
Personalized support plans developed and regularly reviewed to meet each resident's changing needs and goals.
- Comprehensive needs assessments on placement
- Individual support plan development
- Monthly progress reviews and plan updates
- Goal setting and achievement tracking
- Multi-disciplinary team coordination
Life Skills Development & Training
Practical life skills training to promote independence and confidence in daily living activities.
- Daily living skills training programs
- Financial management and budgeting support
- Health and medication management
- Social skills and relationship building
- Employment and education pathway support
Mental Health & Wellbeing Support
Specialised mental health support and wellbeing programs delivered by qualified professionals.
- Regular wellbeing checks and assessments
- Mental health first aid and crisis support
- Counseling and therapeutic intervention referrals
- Peer support and group activities
- Community integration and social inclusion programs
Our Proven Process
From initial consultation to ongoing management, we handle everything
Initial Assessment & Placement
Comprehensive assessment of support needs and careful matching to appropriate accommodation and support level.
Timeline
1-2 weeks
Key Deliverables
- Comprehensive needs assessment completed
- Support level determination and matching
- Individual support plan development
- Property and location matching
- Professional team introduction and handover
Settlement & Integration
Intensive support during the first few weeks to ensure successful settlement and community integration.
Timeline
2-4 weeks
Key Deliverables
- Daily check-ins and settling-in support
- Local area orientation and community links
- Essential services registration (GP, benefits, etc.)
- Support network establishment
- Initial progress review and plan adjustment
Skill Development & Independence
Ongoing skills development and independence building through structured programs and regular support.
Timeline
3-12 months
Key Deliverables
- Life skills training program implementation
- Weekly progress meetings and support sessions
- Monthly formal reviews and plan updates
- Community activity participation
- Independence milestone achievement tracking
Long-term Support & Maintenance
Continuing support to maintain independence and wellbeing with regular monitoring and crisis prevention.
Timeline
Ongoing
Key Deliverables
- Regular wellbeing and progress monitoring
- Quarterly formal reviews and goal setting
- 24/7 crisis support availability
- Community integration maintenance
- Transition planning when appropriate
What Our Clients Say
Real results from real property partners
"The level of support they provide is exceptional. Our clients are happier, more independent, and the tenancy sustainability rate has improved dramatically since we started working with them."
"Their person-centered approach and qualified staff make a real difference. We've seen significant improvements in client outcomes and reduced crisis situations."
"Outstanding partnership working and communication. They understand the complex needs of our service users and consistently deliver high-quality, responsive support."
Frequently Asked Questions
Common questions about our service
What qualifications do your support staff have?
All our support staff are fully qualified with minimum NVQ Level 2 in Health & Social Care, many holding higher qualifications. They receive ongoing training in mental health first aid, safeguarding, and specialised support techniques.
How do you handle mental health crises?
We have qualified mental health professionals on-call 24/7 and established protocols with local crisis teams and emergency services. Our staff are trained in de-escalation and crisis intervention techniques.
What happens if a resident's needs change significantly?
We conduct regular reviews and can adapt support plans immediately. If needs increase beyond our service level, we work with commissioners and families to arrange appropriate alternative accommodation and support.
How do you measure the success of your support?
We use validated outcome measurement tools tracking independence, wellbeing, community integration, and goal achievement. We also monitor tenancy sustainability rates and collect regular feedback from residents and professionals.
Can families and professionals stay involved in support planning?
Absolutely. We encourage family involvement where appropriate and work closely with care coordinators, social workers, and healthcare professionals. Regular review meetings include all relevant stakeholders.
What support is available for employment and education?
We provide dedicated employment support including CV writing, interview preparation, job searching, and workplace support. We also facilitate access to education and training opportunities through local college partnerships.
Ready to Get Started?
Join hundreds of satisfied clients who've transformed their property investments with our proven approach
Report a Maintenance Issue
Quick and easy maintenance reporting for current residents. Our maintenance team responds within 24 hours for routine repairs and immediately for urgent issues.
Emergency Repairs
For urgent issues like gas leaks, electrical faults, or security problems
Call Emergency LineRoutine Maintenance
For general repairs, maintenance requests, and non-urgent issues
Email Maintenance TeamMake a Professional Referral
If you're a social worker, support coordinator, or care professional looking to refer a client for our tenant support services, use our streamlined referral portal.
Make a Professional ReferralFast-track referrals • 48-hour response • Direct professional contact