Repairs & Property Care
Your home should work properly, be warm, and be well-maintained. When something needs fixing, we respond fast with clear communication every step of the way.
Our Response Times
Emergency
24 hours
No heating, no hot water, major leaks, electrical hazards, security issues
Urgent
7 days
Partial heating loss, minor leaks, blocked drains, damaged doors/windows
Routine
28 days
Decorating, non-urgent plumbing, general maintenance, improvements
Damp & Mould
5 days
Investigation starts within 5 days, aligned with upcoming Awaab's Law requirements
How to Report Repairs
24/7 Helpline
Call our repairs line anytime, day or night. Emergency repairs get immediate response.
Call NowOnline Portal
Log repairs online with photos, track progress, and receive updates via text/email.
Report OnlineRegular Inspections
Annual property inspections to identify issues before they become problems.
Learn MoreOur Commitment to You
First-Time Fix Aspiration
We aim to get repairs right first time by:
- • Detailed diagnostics over the phone
- • Qualified tradespeople with proper tools
- • Pre-inspection for complex repairs
- • Quality parts and materials
- • Follow-up to ensure satisfaction
Clear Communication
You'll always know what's happening:
- • Confirmation within 2 hours of reporting
- • Appointment times (AM/PM slots)
- • Text reminders before visits
- • Progress updates if delays occur
- • Completion confirmation and feedback request
Preventive Care
Prevention is better than cure. Our planned maintenance programme keeps your home in excellent condition and prevents small issues becoming big problems.
Annual Checks
Gas safety certificates, electrical testing, fire alarm checks, and general property condition surveys.
Seasonal Maintenance
Heating system servicing, gutter cleaning, external maintenance, and weather preparation.
Planned Upgrades
Kitchen and bathroom renewals, heating improvements, and energy efficiency upgrades.
Need a Repair or Support?
Don't wait for small problems to become big ones. Report repairs early and we'll sort them fast.