Evidence-based guidance on safe, quality social housing across the UK — for residents, charities and partners.
Our most important guidance on housing safety, tenant rights, and regulatory changes.
From October 2025, social landlords must meet strict timeframes for damp, mould and emergency hazards. Here's what residents and partners should expect.
How third-sector partnerships create rapid, stable placements — referral pathways, data sharing and impact reporting.
The Regulator of Social Housing's consumer standards set clear outcomes on safe, decent, well-maintained homes — here's the plain-English version.
Emergency vs routine repairs, how we communicate, and how new 2025 rules change damp & mould responses.
From October 2025, social landlords must meet strict timeframes for damp, mould and emergency hazards. Here's what residents and partners should expect.
How third-sector partnerships create rapid, stable placements — referral pathways, data sharing and impact reporting.
Since April 2024 the Code is legally binding. Learn the two-stage process, time limits and when to escalate for effective complaint resolution.
How to identify the cause, quick steps to prevent it coming back, and when to request an urgent repair.
Why partnering with us delivers predictable income and measurable community impact.
Where CCTV helps (entrances, communal areas), what signage and retention you should expect, and residents' rights.
The Regulator of Social Housing's consumer standards set clear outcomes on safe, decent, well-maintained homes — here's the plain-English version.
How we work with partners to keep residents safe, recognise risk and escalate concerns quickly.
Funding and upgrades to raise homes towards EPC C by 2030 — what residents and partners should know.
Emergency vs routine repairs, how we communicate, and how new 2025 rules change damp & mould responses.