Responsible CCTV in Supported Housing: Safety with Privacy

Where CCTV Helps Keep You Safe

Appropriate Locations

✅ Building entrances and exit points for security ✅ Communal corridors and stairwells
✅ Shared gardens and parking areas ✅ Bin storage areas to prevent fly-tipping ✅ Office and staff areas for employee safety

Where CCTV Should Never Be

❌ Private rooms or bedrooms ❌ Bathrooms and toilet facilities ❌ Private balconies or garden areas ❌ Windows facing into private spaces

Your Privacy Rights

Data Protection Requirements

Under ICO guidance, housing providers must: ✅ Clear signage explaining CCTV monitoring ✅ Data retention policies - maximum 30 days for routine footage ✅ Access requests - you can see footage of yourself ✅ Legitimate purpose - safety and security only ✅ Proportionate use - cameras only where necessary

What You Should See

✅ Visible signage at all monitored entrances ✅ Contact details for data protection queries
✅ Privacy policy explaining CCTV use ✅ Retention periods clearly stated ✅ Your rights to request footage or raise concerns

Safeguarding and Support

Our Safe Homes Programme includes CCTV planning that balances safety with privacy rights. For vulnerable residents, CCTV can provide:

✅ Evidence for safeguarding investigations when needed ✅ Reassurance about building security for anxious residents
✅ Deterrent effect on anti-social behaviour ✅ Staff safety enabling better support in communal areas

Corporate partners can learn more about responsible CCTV implementation through our partnership programme.

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For detailed CCTV guidance, see ico.org.uk data protection advice.